RETURNS
At Spectra Baby UAE, we want you to feel confident about your purchase of our products, and we strive to give the best after-sales service we possibly can. Have a look at our Return Policy:
30 Days Return – as long as your product is in saleable condition.
If you’ve used your breast pump or product, unfortunately we cannot accept a return.
If you have purchased one of our products and did not open it and you wish to return it, you can do so within 30 days of purchase. This is conditional on the products being brand new – they must be completely unused, in unopened packaging and in saleable condition. All you have to do is to get in touch with our Customer Support and we’ll let you know the address to send everything back to. As soon as your items have been received back at our warehouse we’ll process a refund for you less our courier cost.
If you’re worried about buying a breast pump or accessory from us and ending up with something that is not right for you or does not work the way you want it to, and being unable to return it, then here are some things you can do:
- Read through the information in our website -the GUIDANCE section will take you step by step through few basic questions any new pump user would ask.
- Ask us for help! Please get in touch with our Spectra Baby Experts – moms that used the pumps themselves while breastfeeding.
We’re really confident in the quality and performance of our breast pumps and Customer Service is top priority.
MORE LEGAL BITS ABOUT RETURNING A PRODUCT:
Our refund policy only applies to goods that haven’t been used and are in their original, saleable condition. Our refund policy doesn’t apply if the product has been damaged after delivery, if the product has been opened or altered, or dropped or broken. The buyer will need to cover costs of postage and insurance, and if the product is damaged or lost during transit then this will be the buyer’s responsibility.